Understanding Latency

-Use a computer instead of a smartphone or tablet.

-Plug your computer directly into your modem via ethernet.

-If that is not possible, sit directly next to your router.

-Use earbuds with mics instead of your computer hardware.

-Turn off all non-essential programs on your computer.

-Turn off all background software on your computer, like cloud backups (ie Dropbox, Google Cloud), virus scanners, messaging platforms,  browsers, email clients, etc.

-Disconnect all other devices from your network, like your phone/tablet, your friends'/family's phones/tablets,  security cameras, Ring doorbells, Smart TVs, wireless printers, Alexa, etc.

If you are having connectivity issues, please attempt to reduce both you and your instructor's audio and video quality. If that still doesn't work, turn off your video while playing and turn it back on for essential demonstrations.

Other tips



To get the best possible sound for musical purposes, you'll want to change two audio settings (send these directions to students as well, or walk them through how to do it at the top of the lesson):

1. Click the up arrow next to microphone, and click “ Audio settings” (last menu item).


2. On the lower right of the window, click “ Advanced.”

3. From here, you'll see options: “ Suppress persistent background noise,” and “ Suppress intermittent background noise. Turn both of these OFF. These filters are designed for talking, not music; the processors are confused by the sustained notes and overtones,which will cause distortions and glitches in the audio. In the top left corner of your screen, you'll see “Turn on original sound.” Both the teacher and student should click this “on.” Also for better sound, listen through your headphones instead of using the computer audio.

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